SHIPPING

Hello! Please note that we - like all UK businesses - are currently experiencing severe delays on some international parcels. This is down to customs processing times and it's unfortunately out of our hands. Please bear this in mind when ordering from outside the UK.

Please take note of our new delivery prices, as these have recently changed due to new rates from our shipping partners. 

Your Otto + Ivy shoes are dispatched on weekdays Monday - Friday, excluding bank holidays. Orders placed before 3pm will be dispatched the same working day. 

TRACKING: Once your order has been shipped you will receive a shipping confirmation email or text. If you have any questions about your order, please contact hello@ottoandivy.com.

UNITED KINGDOM

Standard Tracked (2-3 working days) £4.99

Next Working Day Tracked (Available before 3pm, Monday- Friday) £7.99

INTERNATIONAL SHIPPING

DUTIES NOTICE: Orders outside of the UK are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the destination country are the responsibility of the customer. International customers will not be charged tax at checkout, but you may be required to pay tax and/or duties to release your shipment from customs. We cannot recoup the cost of duties paid if you return your item to us. For more information, please consult your local customs office. If you refuse to pay taxes to release a shipment from customs, Otto + Ivy reserves the right to pass on any costs incurred in your parcel being returned to us.  

EUROPE

Europe Tracked (Approx 3 working days)

Europe Zone 1: £20

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany,  Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

Europe Zone 2: £30

Greece, Croatia, Malta, Romania, Estonia, Cyprus, Latvia

REST OF WORLD

Worldwide Tracked (Approx 7-10 working days)

£20 per pair of shoes ordered.

ADDITIONAL INFORMATION

Your shoes will be shipped in either a branded shoe box, branded reusable canvas bag or eco-friendly bubble wrap, within an outer kraft box.

Please note that international orders may be shipped in multiple parcels due to weight limitations. This means you may receive your items 1 or 2 days apart.

Please ensure that you have entered the correct address at checkout. While we do everything we can to assist with any admin errors made my customers, we cannot refund or replace shoes that have been ordered to the incorrect address unless they are returned to us.