RETURNS + EXCHANGES

We really hope you love your new shoes – but if they’re not quite right, you can return them within 30 days of receiving your order.

To help us keep returns smooth and sustainable, we kindly ask that you:

Try your shoes on indoors, on a clean, carpeted surface

Avoid stretching the leather or marking the soles

Return your shoes in the same condition you received them, with all original packaging.

If you are returning multiple styles or sizes, please ensure each pair is placed back in its correct box. To help with this, you’ll find a barcode and product details on the side of the box for easy reference.

Seal the parcel securely with strong tape

Please note: Return postage is the responsibility of the customer. We recommend using a tracked service and keeping the receipt until your return is complete.

Return address:
Otto + Ivy
C/O Littledart Fulfilment
Unit 2, Drayford Lane
Witheridge, Tiverton
Devon, EX16 8PR
United Kingdom

International customers: Please clearly mark the parcel as “RETURNED PURCHASE” for customs purposes. Any customs or duty charges incurred on the return will be deducted from your refund, so marking it correctly helps avoid that.

Once your return arrives back with us, we’ll process your refund (for the cost of the goods) within 7 days, provided everything is in line with the conditions above. You’ll receive an email or text confirmation once it’s done.
Please note: international duties and taxes are non-refundable.

Exchanges (UK customers only)
Need a different size? No problem – we’re happy to offer one free exchange per order, stock permitting.

Here’s how it works:

Exchanges are available for a different size only, not a change of style or colour.

Just note your new size request on the dispatch note inside your return.

You cover the return postage – we’ll send your new size out free of charge.

If your exchanged size still isn’t right, you’re welcome to return it and place a new order.

If you need help with sizing, have an issue with your order, or have any questions about your return, just drop us a line at hello@ottoandivy.com – we’re always happy to help.