Otto + Ivy Limited ("We") are committed to protecting your information and respecting the privacy of all of the visitors and users of our website. 

Please ensure that you read the following carefully, so that you understand our privacy policy and practices regarding the personal information of yours that we process and what we do with it.


When you purchase something from our site, as part of the buying and selling process, Otto + Ivy collects the personal information you give such as your name, address and email address. When you browse the store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We do not sell or rent your personal data to third parties for marketing purposes. We may provide your personal data to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, website hosting companies, web analytics companies, advertising networks, data management services, accountants, law firms, auditors, shopping cart and email service providers and shipping companies. 
We do not store credit card details. 

We use Shopify to power our online store; you can read more about how Shopify uses your Personal Information here:


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

This website is not intended for children and we do not knowingly collect data relating to children.


If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our web site operates on a secure server, provided by Shopify for our site. You can check that it is secure by noting the padlock icon in your browser. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 


Third-party service providers such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-2S6 encryption. Although no method of transmission over the internet or electronic storage is 100% secure. we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 
If you have any questions regarding this policy or our privacy practices, you can email us at or alternatively, write to: 
Otto + Ivy
International House,
142 Cromwell Road,
United Kingdom
Please note that the above address is an OFFICE address and NOT FOR THE DELIVERY OF RETURNS. No parcels will be accepted here and your refund will not be processed if goods are sent here.